Cancellations and Refunds
Last updated: 8 November 2026
The short version of how changes work. Our terms and conditions have the full details.
Cancelling
You cannot cancel a booking or get a refund. Please make sure you can come before you pay.
Your booking is for a set date and time, so the usual 14-day right to cancel online purchases does not apply.
Moving your swim
- Up to 48 hours before: move it free of charge to any other available time, from your My bookings page.
- Less than 48 hours before: it cannot be moved online. Please call us on 07880 943659.
Changing the number of swimmers
- Adding swimmers: yes. Add them from your My bookings page. Each swimmer over the 3 included is £10, up to 8 in total.
- Reducing swimmers: no. We cannot take people off a booking or give money back if fewer people come.
- Extra people who turn up on the day pay £10 each in cash, up to 8 in total, if we can fit them in.
Late arrival or not turning up
Please arrive about 5 minutes early. If you are late, your session still ends at its usual time. If you do not turn up, no refund is given.
If we have to cancel
If we have to cancel, for example for maintenance, a fault, severe weather or illness, we will contact you and offer you another time or a full refund.
In exceptional cases we may, if we choose, move or cancel and refund a booking for you. Please call us to ask.
Memberships
You can cancel your membership at any time from the Membership page. You keep your swims until the end of the month you have paid for. We do not refund a month that has already been paid.
Contact us
Call 07880 943659 or email thepoolbythebain@gmail.com.